Widerrufsrecht
Return & Exchange Policy
Our Commitment to Artistry
We want you to love your piece as much as we loved creating it. Each item is a unique, handcrafted work of art, made with great care, time, and attention to detail.
14-Day Return Right & Exceptions
You may request a return within 14 days of receiving your order.
For orders delivered in multiple shipments, the 14-day return window begins on the date the last item in your order is delivered.
To be eligible for a return, the item must be returned in its original condition and securely packaged to prevent damage during transit. Please review all product details, descriptions, dimensions, colors, and photos carefully before completing your purchase.
Slight variations may occur due to the handmade nature of each piece, making every item one of a kind. Minor variations in glass texture, color, solder lines, measurements, or other handmade details are not considered defects.
Return Deductions
For approved returns that are not related to damage, defects, or an incorrect item being sent, a deduction equal to 50% of the product’s sale price will be applied.
This deduction covers the international shipping costs incurred in fulfilling the order and the product restocking fee associated with inspecting, handling, repackaging, and returning a limited handmade item to inventory.
The customer will therefore receive a refund equal to 50% of the product’s sale price, subject to the returned item meeting the return conditions described in this policy.
Standard outbound shipping is provided free of charge. Because no separate standard shipping fee is charged to the customer at checkout, there is no standard outbound shipping charge to refund.
Return Shipping
Customers are responsible for arranging and paying all return shipping costs.
Please contact us or submit a return request before sending any item back. Unauthorized returns may not be accepted.
The customer is responsible for ensuring that the product is securely packaged and returned using a trackable and appropriately insured shipping service. We are not responsible for returned items that are lost or damaged during return transit.
Return Request Instructions
Customers can initiate a return request by signing in to their account at:
https://account.byopheliadesign.com
Customers may also contact us by email at byopheliadesign@gmail.com to request a return.
Please include your order number and the reason for the return. We will review your request and provide return instructions if the request is approved.
Refund Timing
Once your return request has been received and approved, the applicable refund will be processed to the original payment method within 14 days.
We may require confirmation that the item has been shipped back, including valid tracking information, before completing the refund.
After the refund has been processed, it may take approximately 5–7 business days for the funds to appear in your account. The exact processing time may vary depending on your bank, card issuer, or payment provider.
Damaged or Defective Items
Each order is carefully inspected and securely packaged before it leaves our studio. However, if your item arrives damaged or defective, please contact us within 14 days of delivery.
To help us review the issue, please include your order number and clear photos of the damaged item, the packaging, and the shipping box.
Resolution for Damaged Items
If the damage or defect is verified, we will offer an appropriate solution depending on the situation. This may include:
A Replacement: We may craft and ship a new identical or similar piece to replace the damaged item.
A Refund: If a replacement is not possible or not preferred, we may issue a refund to the original payment method.
The 50% international shipping and restocking deduction does not apply to verified damaged, defective, or incorrectly supplied items.
For approved returns or replacements related to damaged, defective, or incorrect items, we will provide instructions and coordinate the return process with you.
Non-Returnable Items
We cannot accept returns or exchanges for:
Products made specifically to the customer’s personal requirements
Personalized or custom-designed products
Products altered or customized at the customer’s request
Minor handmade variations
Items damaged after delivery due to misuse, improper handling, incorrect installation, inadequate return packaging, or accidental breakage
Items returned without prior authorization
Items returned after the applicable return period
Contact Us
If you have any questions about your order or this policy, please contact us at: